jdmax Privacy Policy – How Your Personal Data Is Handled

When you register an account with jdmax, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of any identity documents you submit during the verification process, such as a government-issued ID or proof of address. This information is necessary to confirm your eligibility to use the platform and to comply with applicable regulatory requirements.

In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, session timestamps, and pages visited. This technical data helps us maintain platform security, diagnose issues, and improve the overall experience for players across the Philippines.

We also collect transaction data related to your deposits and withdrawals, including payment method details, transaction amounts, and processing timestamps. This financial data is retained for regulatory compliance, fraud prevention, and to resolve any disputes that may arise. We do not store full card numbers or sensitive payment credentials on our servers — these are handled by our licensed payment processing partners.

The personal information we collect is used primarily to operate and manage your jdmax account. This includes processing your registration, verifying your identity, facilitating deposits and withdrawals in Philippine pesos, and providing access to the full range of games and features on the platform. Without this information, we would be unable to provide you with a safe and compliant gaming experience.

We also use your data to fulfil our legal and regulatory obligations. This includes conducting anti-money laundering checks, verifying that you meet the minimum age requirement, and maintaining records as required by applicable Philippine regulations. Where we are required by law or a regulatory authority to disclose your information, we will do so in accordance with our legal obligations.

Your contact details may be used to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our terms or policies. We do not use your personal data for unsolicited marketing without your explicit consent. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting our support team through the details on the FAQ page.

jdmax does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — including identity verification providers, payment processors, fraud detection services, and IT infrastructure partners. All such third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared.

We may also share your information with regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. This includes situations involving the investigation of fraud, money laundering, or other unlawful activity. In such cases, disclosure will be limited to what is strictly necessary to comply with the relevant legal obligation.

In the event that jdmax undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change that materially affects how your data is handled, and your rights under this Privacy Policy will continue to apply to the transferred data.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and the jdmax platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions.

Your personal data is retained for as long as your account remains active and for a period thereafter as required by applicable law or regulation. Financial transaction records, identity verification documents, and account activity logs may be retained for a minimum of five years following account closure in order to meet our regulatory obligations in the Philippines. After the applicable retention period has expired, your data will be securely deleted or anonymised.

Despite our best efforts, no system is completely immune to security risks. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately. We will investigate all reported security concerns promptly and take appropriate action to protect affected accounts.

jdmax uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience as a player. Essential cookies are required for the platform to function correctly — they enable features such as session management, login persistence, and security checks. These cookies cannot be disabled without affecting your ability to use the platform.

We also use analytical cookies to understand how players interact with the platform, which pages are visited most frequently, and where technical issues may be occurring. This data is collected in aggregate form and is used solely to improve platform performance and usability. We do not use analytical cookies to build individual profiles for advertising purposes.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform. For more information about the specific cookies we use and how to control them, please visit our FAQ page or contact our support team directly.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal data, to receive a copy of the information we hold, and to ask us to correct any inaccuracies. You also have the right to request the deletion of your personal data in certain circumstances, subject to our legal and regulatory retention obligations.

You have the right to object to or restrict the processing of your personal data where you believe it is being used in a way that is not consistent with this Privacy Policy or applicable law. If you have provided consent for a specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

To exercise any of your data rights, please submit a request through the contact details provided on our FAQ page. We will respond to all verified requests within a reasonable timeframe in accordance with applicable Philippine data protection regulations. We may need to verify your identity before processing your request to ensure that your data is not disclosed to an unauthorised party.

jdmax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players through a prominent notice on the platform or via the contact details associated with your account. The effective date at the top of this page will always reflect when the policy was last reviewed.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the jdmax platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.